BOOKING, PAYMENT, REFUND & CANCELLATION POLICY

Booking Policy

A $20 deposit is required to secure your booking, this is to ensure enough availability for our clients and to avoid no shows. This deposit will be taken off the final amount of your product and service purchases. 

Bookings cannot be made more than 2 months in advance, we reserve the right to cancel or reschedule bookings made further than 2 months into the future.

Byron Bay Lashes Cancellation Policy.
Please be courteous and give as much notice as possible. 24 hours minimum please, your deposit is refundable given 24 hours notice. 

Payment Policy

Payment for services rendered is taken directly after your appointment either by cash or credit card, we accept Visa and Mastercard only.

Refund Policy

Your $20 deposit is refundable given 24 hours notice of cancellation.

We take the utmost care to provide our customers with detailed descriptions of what they can expect from us before we start the treatment and we strive to deliver the highest quality product. If you are unhappy with a product or service you receive from Byron Bay Lashes we reserve the right to refuse a refund. By booking with us you are accepting these conditions. We do not offer refunds for our services once completed.

PRIVACY POLICY

Byron Bay Lashes is committed to providing you with the best possible customer service experience. Byron Bay Lashes is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Byron Bay Lashes customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Byron Bay Lashes takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Byron Bay Lashes reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Byron Bay Lashes reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Byron Bay Lashes welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 0429 302 956
Post: Attn: Privacy Policy,
Byron Bay Lashes,
3/71 Centennial Circuit, Byron Bay, NSW, 2481

E-mail: info@byronbaylashes.com.au

p. 0429 302 956 e. info@byronbaylashes.com.au